Recall emails

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Recall emails

1 min read

I. Intro

You can recall an email within 24 hours of sending it, as long as the recipient has not read it and shares your email domain. When you recall the email, the recipient will receive a notification about the recall.

II. Steps

Find the target email in the Sent folder, then click the ··· icon and select Recall.

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After you recall an email, you can click Details to check if the recall was successful. If there were multiple recipients, you'll be able to see the recall details for each recipient. After reviewing the details, click Confirm.

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III. Related

Undo sent emails

IV. FAQs

Why can't I see the "Recall" button?

There are three situations where you can't see Recall, and you need to check them one by one.

Check if you are using the web version of Feishu. The web version does not support recalling emails. You need to use the Feishu desktop app or mobile app. To download the app, see Download and instal Feishu.

Check if you are in the process of email migration. You cannot recall emails during email migration. Please confirm with your administrator whether the email migration process is completed. To learn more, see Admin | Migrate to Feishu Mail service.

Check if you are using the Feishu Mail service. You cannot recall emails using a third-party email service in Feishu Mail. To learn more, see Use a third-party business email account in Feishu Mail.

What's the difference between recall and undo?

Recall: You can recall an email within 24 hours if it has been sent to the recipient's inbox but remains unread. The recipient will receive a notification about the recall.

Undo: After sending an email, you have a window of 5-60 seconds to undo the sending. The recipient will not receive the email or any notification. To learn more, visit Undo sent emails.

Can I recall an email that was sent to multiple recipients if some of them have already read it?

If some recipients have already read the email, you will not be able to recall it for those specific recipients. However, you can recall the email for the recipients who haven't read it yet.

Why can't I recall an email?

The inability to recall an email may be due to the following reasons:

The recipient's address is not in the same domain as yours. Recall of emails sent externally is not supported.

The email was sent to an address within the same domain, but the recipient has read it or it has been more than 24 hours since the email was sent. Emails that have been read or have been sent for more than 24 hours cannot be recalled.

Does the public mailbox support email recall?

Yes, it does.

Can an administrator recall an email sent by a member?

No, administrators cannot directly recall emails sent by a member. However, administrators can use the email data management feature to delete emails sent to internal members of the organization.